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Contact Us

HelpDesk support is available from 8-5 on work days by email (2 hour response time):

For off-hours support or connectivity problems, the AIS Helpdesk is staffed 24/7 and can be
reached at: helpdesk@ais.ucla.edu, or 310/206-6951.
 

CyberPay and E-check
  Johnny Pugh x5-2094 jpugh@finance.ucla.edu Testing and problem resolution
  Gabrielle Jones x6-3377 gjones@finance.ucla.edu Questions and testing
  Miriam Gomez x6-1466 mgomez@finance.ucla.edu Questions and testing
  Ray Bhakta x6-5868 srrb0@smtp.ais.ucla.edu Testing and problem resolution

Departmental Deposit Form (DDF) 
  Magaly Pitterson x5-2251 mpitterson@finance.ucla.edu Training, assistance
  Anita Chua x5-2181 achua@finance.ucla.edu Training, assistance
  Amy Felix x4-3690 afelix@finance.ucla.edu Training, assistance

Point of Sale Systems
  Marsha Lovell x6-6034 mlovell@finance.ucla.edu Review and approval
  Maaza Woldemusie x-48779 mwoldemusie@finance.ucla.edu Review and approval

Credit Card Terminal Merchants
  Shirley Rayner x5-6347 srayner@finance.ucla.edu Merchant ID set up/hardware
  Julie Keller x6-1515 jkeller@finance.ucla.edu Merchant ID set up/problems

Third Party Processors
  Marsha Lovell x6-6034 mlovell@finance.ucla.edu Review and approval

PCI Information 
  Marsha Lovell x6-6034 mlovell@finance.ucla.edu Requirements and approval
  Magaly Pitterson x5-2251 mpitterson@finance.ucla.edu  

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About Us

UCLA Payment Processing is a service of Student Financial Services.

We offer a complete suite of cash management and payment processing tools to help your campus department. Our diverse portfolio of services includes CyberPay, e-check processing, Point of Sale (POS) credit card terminals, third-party processing, Dunbar armored car service, and tradition campus cashiering.

We also stay on top of the latest campus and system-wide cash-handling policies and manage Payment Card Industry (PCI) compliance. Contact us with any questions about the services we provide.